crown66 Privacy Policy

1 Who We Are

crown66 is an online casino and sportsbook platform operated under an internationally recognised gaming licence, serving adult players (aged 21 years and above) across Malaysia, including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and Bangsar. When you register an account, place a bet, or interact with any feature on our platform, you are entrusting us with personal data. We take that responsibility seriously.

This Privacy Policy sets out in plain terms what data crown66 collects, why we collect it, how it is used, who it may be shared with, and the rights you have as a data subject. By accessing or using crown66's platform, you acknowledge that you have read, understood, and agree to the practices described in this policy.

2 Information We Collect

crown66 collects personal data in the following categories, depending on how you interact with our platform:

2.1 Account Registration Data

• Full legal name and date of birth (for identity verification and age compliance)
• Email address and password (hashed and salted — never stored in plaintext)
• Mobile phone number (for account security and two-factor authentication)
• Residential address, including city and postcode within Malaysia

2.2 Identity Verification (KYC) Data

To comply with our licensing obligations and anti-money laundering (AML) requirements, crown66 is required to verify the identity of all players before processing withdrawals above certain thresholds. KYC data may include:

• A copy of your Malaysian Identity Card (MyKad) or valid passport
• A selfie or photograph for facial verification purposes
• Proof of address (e.g., a utility bill or bank statement dated within 90 days)
• Source of funds documentation where required by regulatory guidelines

2.3 Financial and Transaction Data

• Deposit and withdrawal history, including amounts and timestamps
• Payment method details (e.g., Touch n Go eWallet account reference, Maybank or CIMB account number — card numbers and full banking credentials are never stored by crown66)
• USDT wallet addresses used for cryptocurrency transactions
• GrabPay or Boost transaction reference numbers

2.4 Usage and Behavioural Data

• Games played, bets placed, and session durations
• Device type, operating system, browser version, and IP address
• Pages visited, navigation paths, and feature interactions on the crown66 platform
• Referral source (how you arrived at crown66, e.g., via search engine or a linked page)

2.5 Communications Data

• Records of live chat conversations with our 24/7 support team
• Email correspondence sent to or received from [email protected]
• Responses to surveys, feedback forms, or promotions you voluntarily participate in

3 How We Use Your Information

crown66 processes your personal data for the following purposes:

• Account Management: To create, maintain, and secure your crown66 account, and to authenticate you when you log in.
• Service Delivery: To process deposits, withdrawals, bets, and game rounds on our sportsbook and casino platform.
• Identity Verification: To comply with our KYC obligations and confirm you meet the 21+ age requirement mandated for online gaming in Malaysia.
• Fraud Prevention and Security: To detect and prevent unauthorised account access, bonus abuse, money laundering, and other fraudulent activities on the platform.
• Regulatory Compliance: To meet obligations arising from our internationally recognised gaming licence and applicable laws, including AML/CTF reporting requirements.
• Customer Support: To investigate and resolve queries, complaints, and technical issues raised through our support channels.
• Personalisation: To tailor the content, promotions, and game recommendations shown to you based on your preferences and activity on crown66.
• Marketing Communications: To send you promotional offers, bonus announcements, and platform updates via email or SMS — but only where you have provided explicit consent or where permitted by applicable law. You may opt out at any time.
• Platform Improvement: To analyse aggregated usage data, identify bugs, and improve the overall player experience across all devices.
• Responsible Gaming: To monitor for signs of problem gambling behaviour and, where appropriate, to apply account limits, cooling-off periods, or self-exclusion measures in accordance with our Responsible Gaming policy.

4 Legal Basis for Processing

crown66 processes your personal data only where we have a lawful basis to do so. Depending on the specific processing activity, the applicable legal basis is one or more of the following:

• Contractual Necessity: Processing is necessary to perform the contract between you and crown66 (i.e., to provide you with our gaming and sportsbook services).
• Legal Obligation: Processing is required for us to comply with applicable laws and regulations, including AML obligations and licensing conditions.
• Legitimate Interests: Processing serves crown66's legitimate interests in operating a secure, fraud-free platform — provided those interests are not overridden by your own privacy rights.
• Consent: For marketing communications and certain cookie-based tracking, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5 Sharing and Disclosure

crown66 does not sell or rent your personal data to third parties. However, we may share your information with carefully selected partners and authorities in the following circumstances:

• Payment Processors: We share transaction data with payment service providers (including e-wallet operators such as Touch n Go and Boost, and local banks like Maybank, CIMB, and Public Bank) strictly as required to process your deposits and withdrawals.
• KYC and Compliance Providers: We engage regulated third-party identity verification vendors to assist with document checking and fraud screening. These vendors process your KYC data on our behalf and are bound by strict data processing agreements.
• Game Software Providers: Our casino games are powered by third-party game studios. Certain aggregated, anonymised game-play data may be shared with these providers for technical and statistical purposes only — no personally identifiable information is disclosed.
• IT Infrastructure and Cloud Services: crown66 uses reputable cloud hosting and infrastructure providers. These processors act under contractual obligations and are not permitted to use your data for their own purposes.
• Regulatory and Law Enforcement Authorities: We will disclose personal data to competent authorities where legally required to do so — for example, in response to a valid court order, a regulatory investigation, or an AML/CTF reporting obligation. We will notify you of such disclosures to the extent permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of crown66's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6 Cookies and Tracking Technologies

crown66 uses cookies and similar tracking technologies (including web beacons and local storage) to enhance your experience on our platform. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit. They cannot be disabled without breaking core functionality.
• Performance and Analytics Cookies: Help us understand how players navigate crown66 — which pages are visited most, where errors occur, and how load times can be improved. Data collected is aggregated and anonymised.
• Functional Cookies: Remember your preferences such as language settings, display options, and previously used payment methods to make your next session smoother.
• Targeting and Personalisation Cookies: Used to show you relevant promotions and bonuses based on your activity on crown66. These are only active where you have provided explicit consent.

You may manage your cookie preferences at any time via your browser settings or through crown66's cookie preference centre on the platform. Please note that disabling certain cookies may affect the functionality of some features.

7 Data Retention

crown66 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account Data: Retained for the lifetime of your active account, plus a minimum of five (5) years following account closure, as required by AML regulations and gaming licence conditions.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by a specific regulatory obligation or ongoing investigation.
• Transaction Records: Retained for a minimum of seven (7) years to satisfy financial recordkeeping requirements.
• Support Communications: Retained for up to three (3) years from the date of the last interaction, to assist in resolving any future disputes or escalations.
• Marketing Preferences: Retained until you withdraw consent or opt out, at which point your details are removed from marketing lists within 30 days.

Where data is no longer required, crown66 will securely delete or anonymise it in accordance with our internal data destruction procedures.

8 Your Rights

As a player on crown66, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our Privacy Team at the details provided in Section 12:

• Right of Access: You may request a copy of the personal data crown66 holds about you, along with information about how it is processed.
• Right to Rectification: If any of your personal data held by crown66 is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure: You may request that crown66 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to Restriction: You may request that we temporarily restrict the processing of your data — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contractual necessity, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

crown66 will respond to all verified data subject requests within 30 days. We may need to verify your identity before processing a request to prevent unauthorised disclosure.

9 Security Measures

crown66 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS 1.2 / 1.3 encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records
• Multi-factor authentication (MFA) requirements for all internal staff accessing player data systems
• Role-based access controls (RBAC) ensuring personnel only access the data required for their specific job function
• Regular third-party penetration testing and vulnerability assessments of crown66's platform infrastructure
• 24/7 security monitoring and intrusion detection systems across all server environments
• Annual security awareness training for all crown66 employees who handle personal data

10 Children and Minors

crown66's platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Our registration process includes mandatory age verification steps to enforce this restriction.

If you believe that a minor has created an account on crown66 or has submitted personal data to us, please contact us immediately at [email protected]. Upon receipt of a verified report, we will promptly suspend the account, delete all associated personal data, and return any deposited funds in accordance with applicable regulations.

Parents and guardians in Malaysia are encouraged to make use of parental control tools to restrict minors' access to online gambling platforms. Resources and guidance are available via our Responsible Gaming page.

11 Changes to This Policy

crown66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date at the top
• Send a notification to the email address registered to your crown66 account, where the changes are significant
• Display a prominent notice on the platform prompting you to review the updated policy

Your continued use of crown66's platform following the posting of any amended Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your information.

12 Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data crown66 holds about you, please reach out to our dedicated Privacy Team. We are committed to resolving all enquiries fairly and promptly.

When submitting a data subject access request or a request to exercise any of your rights under Section 8, please include your registered email address and a brief description of your request. We may require you to verify your identity before we can process sensitive requests.

For general support queries unrelated to privacy, our 24/7 customer support team is available via live chat directly on the crown66 platform, or by visiting our FAQ page for answers to common questions.